Contact information
Last updated: July 2026
1. Customer Support
Our customer support team is available Monday to Friday. We respond to all enquiries within 24 hours on business days.
2. Email
You can reach us at support@ardenfell.com. If your enquiry relates to an existing order, please include your order number and the email address used at checkout so we can assist you as quickly as possible.
3. Business Information
Ardenfell is registered in the United Kingdom. All communications with our team are conducted in English. These communications, and our relationship with you as a customer, are subject to the laws of the State of Florida, United States of America, without affecting your statutory rights as a consumer under UK law.
4. Privacy & Data Enquiries
If you have a question about how we handle your personal data, please email us at support@ardenfell.com with the subject line "Data Privacy Request." We will acknowledge your request within 48 hours and provide a full response within 30 days.
5. Regulatory Body
If you have concerns about how we handle your personal data that we haven't been able to resolve, you have the right to contact the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection, at ico.org.uk.
6. Response Times
For general enquiries, we aim to respond within 24 hours on business days. For legal or data-related requests, we will acknowledge your message within 48 hours and provide a full response within 30 days.